Privacy Policy

This Privacy Policy ("Policy") describes how jh888 ("jh888", "we", "us", "our"), operating the website at https://jh888.cam, collects, processes, stores and protects personal data relating to users ("User", "Player", "you") of the Platform.

jh888 is committed to handling personal data responsibly and transparently. This Policy is written in plain English so that users — including players across Pakistan in cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — can clearly understand how their information is handled.

By registering an Account or using the jh888 Platform in any capacity, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree, you must stop using the Platform immediately. This Policy should be read alongside our Terms & Conditions and Responsible Gambling guidelines.

The following terms have the meanings set out below throughout this Policy:

• Personal Data: Any information that identifies or could reasonably identify a living individual, including names, contact details, identity documents, IP addresses and financial information.
• Processing: Any operation performed on Personal Data — including collection, storage, use, disclosure, transfer or deletion.
• Data Controller: jh888, which determines the purposes and means of processing Personal Data collected through the Platform.
• Data Processor: A third-party service provider that processes Personal Data on behalf of jh888 under a contractual arrangement and in accordance with jh888's instructions.
• KYC: Know Your Customer — the identity and age verification process required under applicable regulations before certain Account actions are permitted.
• Cookies: Small data files placed on your device by the Platform that store information about your session and preferences.
• User / Player: Any individual who accesses, registers on or uses the jh888 Platform.
• AML: Anti-Money Laundering — regulatory obligations requiring financial platforms to monitor and report suspicious activity.

jh888 collects the following categories of personal data in connection with your use of the Platform:

jh888 collects personal data through the following methods:

4.1 Directly from You

• During Account registration (name, date of birth, contact details).
• During the KYC verification process (identity documents, selfie).
• When you contact support via Live Chat, email or the Help Centre.
• When you make a deposit or withdrawal request through the Cashier.
• When you interact with responsible gambling tools (limit settings, self-exclusion requests).

4.2 Automatically

• Through cookies and similar tracking technologies when you visit the Platform.
• Via server logs recording IP addresses, browser types and page requests.
• Through session monitoring tools that record usage patterns to detect fraud and support responsible gambling obligations.

4.3 From Third Parties

• From identity verification service providers during the KYC process.
• From payment processing partners in connection with deposit and withdrawal transactions.
• From fraud-detection and AML screening services where required by applicable regulation.

jh888 processes personal data on the following legal bases, consistent with applicable data protection standards in its operational jurisdiction:

• Contract Performance: Processing is necessary to perform the agreement between you and jh888 — including operating your Account, processing transactions and delivering support.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including KYC, AML obligations and regulatory reporting duties.
• Consent: Where jh888 relies on your consent for specific processing activities (such as optional marketing communications), you may withdraw consent at any time by contacting support. Withdrawal of consent will not affect the lawfulness of processing prior to withdrawal.
• Legitimate Interests: Processing is necessary for jh888's legitimate interests — including fraud prevention, platform security, responsible gambling monitoring and the improvement of platform services — provided those interests do not override your fundamental rights.

Personal data collected by jh888 is used for the following purposes:

6.1 Account Management

To create, maintain and administer your Account — including processing registrations, managing login credentials and handling Account-level settings such as responsible-play limits.

6.2 Identity & Age Verification

To confirm your identity, verify that you meet the minimum age requirement (18+, or higher as required), and satisfy KYC obligations under the licensing jurisdiction's regulatory framework.

6.3 Payment Processing

To process deposits and withdrawals, verify payment method ownership and maintain financial transaction records. References to payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah in this context are for operational familiarity with Pakistani users only and do not imply endorsement.

6.4 Fraud Prevention & Security

To detect, investigate and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse and other prohibited conduct. Technical data including IP addresses and device fingerprints are processed for this purpose.

6.5 Responsible Gambling Monitoring

To monitor usage patterns for indicators of problem gambling behaviour, to enforce self-exclusion and limit settings activated by you, and to comply with any responsible gambling obligations imposed by the applicable licensing jurisdiction.

6.6 Customer Support

To respond to enquiries, resolve disputes, process complaints and maintain records of communications for audit and quality-assurance purposes.

6.7 Platform Improvement

To analyse aggregated, anonymised usage data that helps jh888 improve platform performance, game category organisation and the overall user experience for Pakistani players.

jh888 does not sell, rent or trade personal data to third parties for marketing purposes. Personal data may be shared in the following circumstances only:

• Service Providers: Third-party vendors engaged by jh888 to deliver specific services — such as identity verification providers, payment processors, cloud hosting services and fraud-detection platforms — receive only the personal data necessary to perform their contracted function and are bound by strict confidentiality and data-processing agreements.
• Legal & Regulatory Obligations: jh888 may disclose personal data to regulatory authorities, law enforcement agencies or courts where legally required to do so, including in connection with AML reporting obligations or in response to valid legal process.
• Licensing Jurisdiction: Data may be shared with the gaming regulator or licensing authority under whose jurisdiction jh888 operates, where required by applicable licensing conditions.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of assets, personal data held by jh888 may be transferred as part of that transaction. Affected users will be notified where required by applicable law.

jh888 retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal, regulatory or licensing obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your Account's active status, plus such additional period as may be required by applicable regulation after Account closure.
• Transaction Records: Financial records, including deposit and withdrawal history, are retained for a minimum period required by applicable AML and licensing regulations — typically five to seven years from the date of the transaction.
• KYC Documents: Identity documents are retained for as long as required to satisfy the licensing jurisdiction's regulatory retention obligations following Account closure.
• Support Communications: Chat transcripts and email correspondence are retained for a reasonable period for audit, dispute resolution and quality-assurance purposes.
• Self-Exclusion Records: Records of self-exclusion requests are retained for the duration of the exclusion period and for a reasonable period thereafter to prevent re-registration.

When personal data is no longer required and retention is not mandated by applicable law, jh888 will securely delete or anonymise it.

jh888 implements technical and organisational security measures appropriate to the sensitivity of the personal data it processes. These include:

• HTTPS encryption for all data transmitted between your device and the Platform.
• Encryption of stored sensitive data including identity document files and financial records.
• Access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis.
• Fraud monitoring systems that detect and respond to anomalous account activity.
• Regular review of security practices to address emerging threats.

No security system is entirely impenetrable. While jh888 takes reasonable precautions to protect your data, you also have a responsibility to protect your own Account — including keeping your login credentials confidential and not accessing the Platform from unsecured or shared devices.

jh888 uses cookies and similar technologies on the Platform. A cookie is a small text file stored on your device when you visit a website. The following categories of cookies are used:

Most browsers allow you to control cookie settings, including blocking or deleting cookies. Note that disabling strictly necessary cookies may impair your ability to log in or use core platform features. For guidance on managing cookie settings, refer to your browser's help documentation.

Subject to applicable law and the limitations set out below, you have the following rights in relation to your personal data held by jh888. To exercise any of these rights, contact our support team using the details in Section 16.

jh888 is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. The Platform does not knowingly collect personal data from individuals under this age threshold.

Where jh888 has reasonable grounds to believe that personal data has been collected from a minor, it will take steps to delete that data promptly and to close the relevant Account. Age verification through KYC is a core safeguard against underage access.

If you are a parent or guardian and believe that a minor in your care has provided personal data to jh888, please contact the support team immediately using the details in Section 16 so that the matter can be investigated and addressed without delay.

jh888 is an English-language platform designed with Pakistani users in mind. This section provides additional context relevant to players based in Pakistan, including those in Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad, Multan and other cities.

13.1 Payment Reference Data

Where jh888 references payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah in connection with your transaction data, this is solely for operational clarity in identifying payment methods you have used. These references do not imply that any of those institutions endorse, support or are affiliated with jh888 or gambling activity of any kind.

13.2 No Pakistani Government Authority

jh888 does not hold and does not claim to hold any license, registration or approval from the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial regulatory body. This Policy is governed by the laws of jh888's operational licensing jurisdiction. Pakistani data protection law, to the extent applicable, is acknowledged but does not exclusively govern this Policy.

13.3 Legal Status Disclaimer

This Policy is not legal advice. Pakistani users are solely responsible for understanding the laws applicable to online gambling and data use in their jurisdiction before using this Platform. If you are uncertain, seek independent legal guidance.

jh888 operates globally and may process or store personal data in countries other than your country of residence, including the licensing jurisdiction in which jh888 operates and the locations of its service providers' data centres.

Where personal data is transferred internationally, jh888 takes reasonable steps to ensure that appropriate safeguards are in place — including contractual arrangements with data processors that require them to maintain data protection standards consistent with applicable requirements.

By using the Platform, you acknowledge and consent to the transfer of your personal data across borders as described in this section, where applicable.

jh888 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the Effective Date at the top of this page will be updated accordingly.

Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated Policy. jh888 recommends that you review this page periodically so that you remain informed of how your personal data is handled.

Where required by applicable law or where changes materially affect your rights, jh888 will provide additional notice — for example, through a notification in your Account or by email to your registered address.

For all privacy-related enquiries, data access requests, rectification requests, erasure requests or concerns about how jh888 handles your personal data, please contact our support team through the following channels:

When submitting a data request, please include your registered Account username, the nature of your request and any relevant details that will help our team process it accurately. Do not include full document scans or sensitive financial details in plain-text communications — use the secure verification portal for document submissions.